Frequently asked Questions

When can I check in? 

Your room is available for check-in from 3pm. All reservations made through our Official website offer either a complimenatery Early Check in at 12 noon or a Late Check out until 1pm. Simply select your desired option at the time of booking.

 

What time is check out? 

Check out is 12noon. All reservations made through our Official website offer either a complimenatery Early Check in at 12 noon or a Late Check out until 1pm. Simply select your desired option at the time of booking.

 

Can I store my bags somewhere before and after check out ?

We shall be delighted to store your luggage for you at reception either prior to arrival or post check out, to allow you to enjoy the sights of Limerick without extra baggage.

 

Am I getting the best rate available?

.All reservations made through our Official website offer a best rate guarantee. Book directly with the Hotel to avail of our best available rates.

 

Is Breakfast available daily?

Our superb Breakfast is served daily from 7am until 10am each morning. We offer both a Full Irish Buffet Breakfast and a variety of Continental selections to suit all tastes. 

For those who have booked a Room Only Package, Breakfast can be added on check in or alternatively, each morning as consumed. 

For non-residents, Breakfast is available in the Kilmurry Breakfast room from 10:00am each morning, serving a delightful A La Carte Menu. 

 

What time is Carvery Lunch Served? 

Nelligan's Bar & Restaurant serves a sumptious Carvery Lunch daily. The Carvery service is available daily from 12:30pm until 2:30pm. 

On Sundays, Carvery Lunch is served from 12:30pm to 4pm. Feel free to ring the hotel on 061 33 11 33 to see what is on the menu that day.

 

Do you Offer Parking Facilities?

We have ample on site parking available. Reservations are not required and parking is free of charge for residents.

 

Do you accept Group Bookings?

Yes, if you are reserving 5 or more rooms for your party please contact us at (061) 331 133 where we would be delighted to offer you assistance. Group reservations may have specific terms and conditions. 

 

Does the Hotel accommodate people with disabilities?

Yes, we have a total of 4 rooms, including a superior double and single, which have been coverted into accessible ground floor guestrooms. .

 

Does the Hotel accept pets?

Only guide dogs are permitted in the hotel.

 

What is the Hotel's cancellation policy?

Our Cancellation policy is 48 hours prior to the date of your arrival for most rate plans. Advance Purchase reservations are charged in full at the time of booking and are non-refundable and non-transferable. Any amendments or cancellations made after the 48 hour window prior to the date of arrival will be charged the total rate for the 1st nights' accommodation. This policy also applies to non-shows. Further details can be found on our cancellation policy page or on your booking confirmation email.

 

What If I booked for 5 days and need to leave after 4 days?

Guests who check out of the hotel prior to their scheduled departure date are subject to an early departure fee of one nights accommodation.

 

How will my details be used?

We process the personal information which you provide to us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of processing your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

 

Do you have smoking rooms?

The Kilmurry Lodge is a strictly non-smoking property and smoking is prohibited in all areas including guest rooms. We have a designated smoking area that all guests are more than welcome to make use of during their stay, just ask our friendly receptionists for more information.

 

Does the hotel have internet access?

Yes there is free WIFI throughout the premises.

 

We look forward to welcoming you to the Kilmurry Lodge Hotel, Castletroy.

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